FAQ
Frequently Asked Questions
Once your order is shipped we will send you another email with the link to track your order (when the delivery method allows it).
No, the watch can be wore while washing your hand but it should never be submerged in water. We do not accept or refund Watches with water damage.
3. Can I change my order?
For shipping outside of these countries, please reach out to our support via email WatchOhKhalil@gmail.com
- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 7 days of delivery
- The return is made within 7 days of the return or exchange request
To ask for a return, please contact our support via email WatchOhKhalil@gmail.com
- The item must have been sold on our online store
- The return or exchange request is made within 28 days of delivery
- The return is made within the 28 days of the return or exchange request
If you have a return or exchange request resulting from a defective item please reach out to our support for more information on how to proceed.
Unfortunately, we cannot accept returns on sale items or gift cards.
9. I didn’t receive my order, what should I do?
- In the event, that an address was entered incorrectly and delivered to that addressed; we do not offer refunds or re-ship. Please check your address before placing your order.
- In the event that you do mistakenly put the wrong address and catch it before the item(s) shipped, please contact immediately to cancelled your order. After, you will be able to recreate your order.
10. Can I get an exchange?
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
11. How long does it take to get my refund?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method if the return was approved and shipped by the 7th day. Please remember it can take 7-15 days for your bank or credit card company to process and post the refund too.